Privacy Policy

Effective Date: August 14, 2026

MedSupplyOEM respects your privacy and is committed to protecting the personal information you provide when visiting our website, submitting an inquiry, requesting a quotation, communicating with us through WhatsApp, or interacting with our advertisements.

MedSupplyOEM is operated by Sichuan Yaao Medical Equipment Co., Ltd.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you.

1. Information We Collect

We may collect personal and business information that you voluntarily provide to us, including:

• Full name
• Company name
• Job title
• Email address
• Telephone number
• WhatsApp number
• Country or region
• Company address
• Product interests
• Product specifications
• Estimated order quantity
• Packaging or private label requirements
• RFQ and quotation information
• Messages, files, drawings, product photos or other information you send to us

We may also automatically collect certain technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referral source
• Approximate geographic location
• Date and time of visit
• Website interaction and advertising conversion information

2. How We Collect Information

Website RFQ and Contact Forms

When you submit an RFQ, contact form or quotation request through MedSupplyOEM.com, we may collect the information you provide in order to respond to your inquiry.

Google Ads Lead Forms

We may use Google Ads lead form assets to allow prospective customers to submit contact information directly through a Google advertisement.

Information submitted through a Google Ads lead form may include your name, company name, email address, telephone number and other information you choose to provide.

We use this information to respond to your inquiry, provide quotations and communicate regarding potential business cooperation.

WhatsApp

If you contact us through WhatsApp, we may receive your telephone number, WhatsApp profile information, messages and any files or product specifications that you voluntarily send to us.

Your use of WhatsApp is also subject to WhatsApp’s own privacy policies and terms.

Email

If you contact us by email, we may retain your email address, message history, attachments and related business information for the purpose of responding to your inquiry and managing our business relationship.

Cookies and Analytics Technologies

Our website may use cookies and similar technologies to understand website usage, improve website performance, measure advertising effectiveness and support our marketing activities.

These technologies may include services provided by Google and other service providers.

3. How We Use Your Information

We may use the information collected for the following purposes:

• Responding to product inquiries
• Preparing quotations
• Processing RFQs
• Providing samples or product information
• Evaluating OEM and private label requirements
• Reviewing custom product specifications
• Communicating about orders and production
• Managing customer relationships
• Providing customer service
• Improving our website and product information
• Measuring Google Ads and other advertising performance
• Understanding which products and markets generate business inquiries
• Preventing misuse, fraud or security issues
• Complying with applicable legal and regulatory requirements

We do not intend to use information submitted through RFQ forms or advertising lead forms for purposes unrelated to legitimate business communication without an appropriate basis.

4. Google Ads and Advertising Technologies

MedSupplyOEM may use Google Ads to promote our products and OEM manufacturing services.

Google Ads and related measurement technologies may process information about how users interact with our advertisements and website.

This may include:

• Advertisement clicks
• Website visits
• Form submissions
• Conversion events
• Device and browser information
• Approximate location
• Referral and campaign information

We may use this information to measure advertising performance, improve campaign targeting and understand which advertisements generate qualified business inquiries.

Where applicable, users may manage advertising and privacy preferences through the relevant Google account and browser settings.

5. RFQ and Business Inquiry Information

Information submitted through our RFQ forms is primarily used to evaluate and respond to business inquiries.

For example, we may request information about:

• Product type
• Product specification
• Quantity
• Destination country
• OEM or private label requirements
• Packaging requirements
• Required certifications
• Sample requirements
• Delivery schedule

This information allows us to determine product availability, manufacturing feasibility and quotation terms.

6. WhatsApp Communications

Customers may contact MedSupplyOEM through WhatsApp for inquiries, quotations, product specifications, sample requests and order discussions.

When you initiate a WhatsApp conversation with us, you acknowledge that information transmitted through WhatsApp is also processed through WhatsApp’s platform.

We recommend that customers avoid sending unnecessary sensitive personal information through WhatsApp.

7. How We Share Information

We do not sell your personal information.

We may share information only when reasonably necessary for legitimate business purposes, including with:

• Our employees and authorized sales personnel
• Manufacturing and production teams
• Logistics and freight service providers
• Product or packaging suppliers where necessary for an RFQ
• IT and website service providers
• CRM and business communication service providers
• Advertising and analytics service providers
• Professional advisers
• Government or regulatory authorities where required by applicable law

Where third-party suppliers need information to prepare a quotation or confirm manufacturing feasibility, we aim to limit the information shared to what is reasonably necessary for that purpose.

8. International Data Transfers

MedSupplyOEM serves customers in multiple countries and regions.

As a result, information may be processed or accessed in countries other than the country where you are located.

Where required, we take reasonable measures to handle such information in accordance with applicable data protection requirements.

9. Data Retention

We retain business inquiry and contact information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

• Whether an inquiry develops into an ongoing business relationship
• Quotation and sample history
• Contractual requirements
• Order and transaction records
• Legal or regulatory obligations
• Customer service requirements

Information that is no longer reasonably required may be deleted, anonymized or securely archived as appropriate.

10. Data Security

We use reasonable administrative, organizational and technical measures designed to protect information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission, email service, website or messaging platform can be guaranteed to be completely secure.

Customers should therefore avoid transmitting unnecessary confidential or sensitive personal information through unsecured channels.

11. Your Choices and Rights

Depending on your location and applicable law, you may have rights concerning your personal information.

You may contact us to request:

• Access to personal information we hold about you
• Correction of inaccurate information
• Deletion of certain personal information
• Restriction of certain processing
• Withdrawal from marketing communications
• Information about how your data is used

We may need to verify your identity before responding to certain requests.

For privacy-related requests, please contact: info@medsupplyoem.com

12. Marketing Communications

If you communicate with us regarding our products or services, we may contact you regarding the relevant inquiry, quotation or business relationship.

Where we send optional promotional communications, you may request that we stop sending such messages at any time by contacting us or using an available unsubscribe method.

We may still send necessary communications relating to active inquiries, quotations, orders or contractual matters.

13. Cookies

MedSupplyOEM.com may use necessary, analytics and advertising cookies or similar technologies.

Cookies may help us:

• Maintain website functionality
• Understand website traffic
• Analyze visitor behavior
• Measure advertising conversions
• Improve website content
• Evaluate marketing performance

Depending on your browser and location, you may be able to block, delete or manage cookies through your browser settings or any cookie preference tools available on our website.

Disabling certain cookies may affect some website functionality.

14. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including Google, WhatsApp and other platforms.

We are not responsible for the privacy practices, content or security of third-party websites or services.

We recommend reviewing the privacy policies of any third-party service you use.

15. Children’s Privacy

MedSupplyOEM is a business-to-business medical products and manufacturing website and is not intended for children.

We do not knowingly seek to collect personal information from children through our RFQ or business inquiry services.

16. Medical Information

Our website is intended for commercial, procurement and business-to-business communication concerning medical products.

Visitors should not submit patient medical records, health information or other unnecessary sensitive medical information through our website, Google Ads lead forms, WhatsApp or general inquiry forms.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functions, advertising technologies or applicable requirements.

Any updated version will be published on this page with a revised effective date.

18. Contact Us